How long will my item(s) take?
On the product page for each item, you’ll see a dispatch estimate. E.g. 2-3 weeks. From dispatch to delivery it will typically take 2 to 10 working days for larger items depending on where you live in.
How will my item(s) be delivered?
We use different delivery services depending on the size of the parcel. Small parcels: Delivery will happen within 48 hours of dispatch. You will be sent a text message and email the evening before the delivery day letting you know that delivery will happen the next day. On the morning of delivery, our delivery partner will send you a text message (to the phone number you gave with your order), to let you know your 1 hour delivery slot. You will have the option to reschedule delivery to a different date, leave with a neighbor or to send to a local depot for collection. Small parcels are delivered to your door only. Medium parcels: Delivery will happen within 48 hours of dispatch. You will be sent a text message on the morning of delivery outlining the delivery is due to take place that day. You will receive a further text message when the delivery will be within 90 minutes. Medium parcels are delivered to your door only.
Large parcels: Our delivery partner will call you within 48 hours of dispatch. They’ll propose a delivery date and time frame, usually a few days later you’ll have the option to reschedule this if it’s not convenient. All large items will be delivered to the floor and room of your choice and our delivery partner will remove the packaging on request. Deliveries above the third floor are dependent on access to a lift. Please remember that it’s your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order. Weekend delivery: Delivery usually happens during weekdays, though some carriers do offer a Saturday or Sunday delivery option. Where applicable, you can opt for this at checkout. Please note that once you’ve placed your order, we can’t change your delivery option to a Saturday or Sunday.
Can I track the progress of my order?
Yes, thanks to our clever live tracking system. Once you’ve placed an order, just log in and go to ‘My Account’ where you’ll see all the products you’ve bought. Select an item and we’ll take you to a tracking page that’ll tell you exactly where it is.
Can I change my delivery address?
Of course! Just contact us and we’ll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery from our DELHI distribution centre. If your items have already been dispatched, changing your delivery address isn’t usually possible, and you may be charged for arranging redelivery.
How can I contact the delivery company?
We work with several delivery companies, and there’s no point contacting them until we’ve dispatched your item to them, at which point we’ll be able to give you more specific details. They’ll contact you directly when this happens too, so don’t worry. We’ll update you at every stage of the delivery process until then, but if you have any questions, do get in touch with us.
It’s been longer than the estimated lead time and I still haven’t received my order, what should I do?
Firstly, we’d like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about as and when they arise. If you’ve been waiting longer than you should have and you haven’t heard from us , please log in and go to ‘My Account’ to track your items, or get in touch with us and we’ll give you the latest info. What should I check when the product is delivered to me? Please check for all the following items when the product is delivered to you:
1. Please check on all external surfaces across the product for any breakages, cracks, chip- offs, unfinished patches, or borer / insect infestations
2. In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
3. For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
4. For all products that require wall installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
5. For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
6. For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
7. Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
8. Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
9. Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front – if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sand paper) on the sides of the product Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
What if I have received a damaged product?
We work with sellers who have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at email@example.com. Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
What if I do not like the product or cannot take delivery of my order?
Can I cancel the order?
We, at The Deco World, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations. In the rare case when you absolutely don’t like the product or don’t have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The following restocking fees are applicable: For products priced less than Rs. 10000 (other than sofas)
1. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 500, then there is no additional charge but no money will be returned
2. In case you want to exchange the item for a different product that is priced up to Rs. 500 lesser than the current item, then an additional charge of Rs. 500 less the differential price between two items will be levied
3. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 500 plus the differential price will be levied
4. In case you absolutely want to cancel your order and don’t want any other products, then a cancellation charge of Rs. 1000 will be levied against your order
For products priced above Rs. 10000 (other than sofas)
1. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 1000, then there is no additional charge but no money will be returned
2. In case you want to exchange the item for a different product that is priced up to Rs. 1000 lesser than the current item, then an additional charge of Rs. 1000 less the differential price between two items will be levied
3. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 1000 plus the differential price will be levied
4. In case you absolutely want to cancel your order and don’t want any other products, then a cancellation charge of Rs. 2000 will be levied against your order
For Sofas: We manufacture sofas against a particular order that you have placed, and hence ask you to prepay 20% of the cost; we cannot offer exchanges or cancellations of any kind on sofas.
FOR ALL PRODUCTS: Once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.